Don’t just let members go, win them back through re-engagement.

Once a member leaves or becomes inactive, you still have an opportunity to win them back. Knowing what the problem is and who to target is the beginning of your strategy … then comes determining the best way to communicate.

If you have been experiencing high turnover, there’s a strategy to help.

Having a plan in place to recognize signs of attrition and communicate to members at the right time will be your opportunity to create an even stronger, longer-lasting relationship.